Return Policy
Effective Date: September 1, 2024
Thank you for choosing FiveStarsGreek.com. We want you to be completely satisfied with your purchase. This Return & Exchange Policy outlines the terms and procedures for returning or exchanging products purchased through our website.
1. Eligible Products for Return or Exchange
1.1 Physical Products:
We accept returns or exchanges for physical products in the following situations:
- The product is defective, damaged, or not as described.
- The product has not been opened or used, and you request a return or exchange within [5 business days] of the purchase date.
- The product is returned in its original packaging and condition.
1.2 Digital Products:
Due to the nature of digital products (e.g., e-books, digital downloads), we generally do not offer returns or exchanges for these items. However, if you encounter any issues with a digital product, please contact our customer support team, and we will work with you to find a satisfactory solution.
2. Non-Returnable and Non-Exchangeable Items
The following items are typically non-returnable and non-exchangeable:
- Perishable goods, such as food items or flowers.
- Personalized or customized products.
- Gift cards or vouchers.
Earrings or other items worn on the face, feet or head.
3. Return and Exchange Process
3.1 Requesting a Return or Exchange:
To initiate a return or exchange, please follow these steps:
- Contact our customer support team within [5 business days] of receiving the product to request a return or exchange.
- Provide your order details and a clear explanation of the reason for the return or exchange.
- Our customer support team will guide you through the process and provide instructions for returning the product, if applicable.
3.2 Returning the Product:
- Pack the product securely in its original packaging, including all accessories and documentation.
- Ship the product to the address provided by our customer support team.
- You are responsible for return shipping costs unless the return is due to our error or a defective product.
3.3 Processing Time:
Once we receive the returned product, please allow up to 5 business days for us to process your return or exchange request. We will notify you via email once the process is complete.
-
If there is ANY smell of perfume, body spray or any other smell we will reject the return/exchange 100% of the time
-
You will then be responsible for return shipping. We will hold you product for 30 days after refusal to return exchange. After this deadline has passed your item will be discarded
4. Refunds and Exchanges
4.1 Refunds:
If you are eligible for a refund, we will issue it using the same payment method used for the original purchase. The timing of the refund may vary depending on your payment provider.
4.2 Exchanges:
If you are eligible for an exchange, we will promptly ship the replacement product to you once we receive the returned item and verify its condition.
4.3 If it is determined that you are abusing return & exchange or are doing anything we deem as detrimental to our business we reserve the right to ban and block you after completing your order.
5. Contact Us
If you have any questions or need further assistance regarding our return and exchange policy, please contact our customer support team by using the "contact us" form. We are here to assist you and provide any necessary guidance.
Please note that this return and exchange policy is subject to change at our discretion, and our processing time for returns and exchanges is typically 5 business days.